Guest Experience Ambassador — Front Desk

Driftwood Hospitality Management; Houston (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k)

Disability insurance

Employee assistance program

Health insurance

Life insurance

Paid time off

Room Discounts

Employee Food and Beverage Discounts

Job summary

Driftwood Hospitality Management is seeking a friendly Front Desk Guest Services Associate to greet guests, register arrivals, and close out accounts at checkout, ensuring an exceptional stay aligned with our standards.

Role requires clear English communication, basic computer skills for check-in/out, and the ability to work in a fast-paced hotel environment. Prior hospitality experience is helpful but not required, and high school diploma is preferred.

Qualifications

• High school diploma or equivalent; hospitality experience preferred but not required.
• Strong numerical ability for basic calculations during checkout and billing.
• Excellent customer service and effective communication with guests.
• Ability to read, listen, and communicate clearly in English.
• Proficient in inputting guest information in a computer system for check-in/out.

Responsibilities

• Greet guests promptly with a friendly, sincere welcome and assist with check-in.
• Register guests and retrieve information from a computer system for room assignment.
• Verify payment methods, balance accounts, and post charges to guest accounts.
• Answer phones with clear English, relay messages, and assist guests with requests.
• Close guest accounts at checkout and resolve issues per guidelines.
• Handle guest complaints and escalate to a supervisor when needed.

Skills

Customer service

Communication

English proficiency

Computer skills

Numerical ability

Patience

Education

High school diploma

Tools

POS system

Hospitality software

Calculator

Job description

Driftwood Hospitality Management is seeking a friendly Front Desk Guest Services Associate to greet guests, register arrivals, and close out accounts at checkout, ensuring an exceptional stay aligned with our standards.

Role requires clear English communication, basic computer skills for check-in/out, and the ability to work in a fast-paced hotel environment. Prior hospitality experience is helpful but not required, and high school diploma is preferred.