Front Desk Guest Experience Specialist

Home2 Suites/Tru by Hilton Pompano Beach Pier; Pompano Beach (FL); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

401(k)

Disability insurance

Employee assistance program

Health insurance

Life insurance

Paid time off

Room Discounts

Employee Food and Beverage Discounts

Job summary

Driftwood Hospitality Management is seeking a Front Desk Associate to greet guests, process check-ins and check-outs, and ensure an exceptional stay. You will work with a welcoming voice, verify guest information, and handle payments using a computer system.

The role requires courtesy, accuracy, and the ability to adapt to varying shifts in a 24/7 hotel environment. Prior hospitality experience is preferred, along with a high school diploma or equivalent.

Qualifications

• High school diploma or equivalent; preferred.
• Hospitality experience preferred, but not required.
• Ability to use a calculator for moderately complex calculations.
• Ability to interact with customers with patience and diplomacy.
• Clear English reading and writing abilities; strong communication.

Responsibilities

• Greet guests with a friendly welcome and assist with check-in/check-out.
• Input guest information into the computer system and confirm details.
• Verify credit cards and handle payments accurately.
• Answer phones and relay messages to guests and staff.
• Resolve guest issues or escalate to a supervisor as needed.
• Follow safety procedures and maintain a neat front desk area.

Skills

Customer service

Cash handling

English communication

Computer input

Education

High school diploma

Tools

Front desk software

Job description

Driftwood Hospitality Management is seeking a Front Desk Associate to greet guests, process check-ins and check-outs, and ensure an exceptional stay. You will work with a welcoming voice, verify guest information, and handle payments using a computer system.

The role requires courtesy, accuracy, and the ability to adapt to varying shifts in a 24/7 hotel environment. Prior hospitality experience is preferred, along with a high school diploma or equivalent.