Front Desk Guest Experience Specialist

Crowne Plaza Crystal City - Washington, D.C.; Arlington (VA); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) plan

Disability coverage

Life insurance

Bonus plans

Job summary

B. F. Saul Company Hospitality Group is seeking a friendly front desk professional in Arlington, VA.

The role handles guest check-ins/outs, reservations, and requests, delivering high-quality service while upholding brand standards. Must be flexible for weekends and some holidays and able to assist guests with local information and hotel offerings. The position emphasizes up-selling opportunities, attentiveness, and teamwork across departments to maintain guest satisfaction and smooth hotel

Qualifications

• High school diploma or GED required.
• Excellent verbal communication skills and a customer-focused attitude.
• Attention to detail and ability to work in a fast-paced environment.

Responsibilities

• Process check-ins and check-outs, verify billing and create reservations.
• Assist guests with reservations and requests in a friendly, professional manner.
• Provide knowledge of hotel property, local attractions, and outlets hours.
• Support other departments to meet guest needs and follow service recovery procedures.

Skills

Verbal communication

Attention to detail

Customer focus

Education

High school diploma or GED

Job description

B. F. Saul Company Hospitality Group is seeking a friendly front desk professional in Arlington, VA.

The role handles guest check-ins/outs, reservations, and requests, delivering high-quality service while upholding brand standards. Must be flexible for weekends and some holidays and able to assist guests with local information and hotel offerings. The position emphasizes up-selling opportunities, attentiveness, and teamwork across departments to maintain guest satisfaction and smooth hotel