Guest Experience Ambassador

B.F. Saul Company Hospitality Group; Sterling (VA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Healthcare benefits

Bonus plans

Job summary

B. F. Saul Company Hospitality Group is seeking a front desk professional for a full-time role at a SpringHill Suites-style property in Sterling, VA. You will handle check-ins/outs, assist guests with reservations, and respond to requests with warmth and efficiency to ensure guest satisfaction.

Experience in hospitality or guest services is preferred. The position offers an AM/PM schedule including weekends, with benefits like healthcare and bonuses as part of the compensation package.

Qualifications

• Experience in front desk or guest services is preferred.
• Ability to anticipate guest needs and deliver exceptional service.
• Strong communication and problem-solving skills are essential.

Responsibilities

• Process check-ins and check-outs.
• Assist guests with reservations and requests.
• Maintain friendly, professional, and timely service in line with SpringHill Suites standards.

Skills

Guest services

Communication skills

Customer relations

Problem solving

Education

High school diploma

Tools

Reservation system

Job description

B. F. Saul Company Hospitality Group is seeking a front desk professional for a full-time role at a SpringHill Suites-style property in Sterling, VA. You will handle check-ins/outs, assist guests with reservations, and respond to requests with warmth and efficiency to ensure guest satisfaction.

Experience in hospitality or guest services is preferred. The position offers an AM/PM schedule including weekends, with benefits like healthcare and bonuses as part of the compensation package.