Guest Service & Sales Associate — Hospitality Growth

Hampton Inn Cascade; Sterling (VA); On-site; USD 21,000 - 32,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) plan

Disability coverage

Life insurance

Bonus plans

Job summary

B. F. Saul Company Hospitality Group is seeking a front desk associate at a guest-focused property in Sterling, VA. The role involves processing check-ins/check-outs, assisting guests with reservations, and delivering top-tier service to ensure guest satisfaction.

Responsibilities span guest service, revenue-driven upselling, workload management, and safety compliance. The candidate should have a high school diploma and at least 1+ year of guest service experience in hospitality.

Qualifications

• High school diploma or GED required.
• 1+ years prior guest service experience required preferably in a hospitality setting.
• Ability to lift, push and pull up to 75 pounds on an occasional basis. EEO AA M/F/Vet/Disabled

Responsibilities

• Guest Service: Anticipates and responds to guests in a friendly and positive manner. Responsible for providing the highest level of service. Process check-ins and check-outs, verify billing, create reservations, and process special requests. Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services. Works as a team player in meeting guests needs, and actively contributes to the efforts of other departments when necessary. Understands and follows B. F. Saul Company Hospitality Group guest service recovery program.
• Financial Results and Cost Control: Follows proper selling techniques and ensures strategies are utilized to maximize room revenues. Monitors room availability, follows restrictions, and all booking policies and procedures. Drives sales and maximizes revenue by up-selling rooms and amenities. B. F. Saul Company Hospitality Group procedures when handling cash and processing financial transactions. Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste.
• Self/Workload Management: Produces required volume of work by planning, organizing and prioritizing work duties. Adheres to B. F. Saul Company Hospitality Group general work rules and department procedures. Attends all required department and hotel meetings.
• Safety/Risk Management: Maintains a clean and safe work area in compliance with B. F. Saul Company Hospitality Group, brand, local, state and federal regulations. Follows all B. F. Saul Company Hospitality Group procedures for guest/team member incidents. Knowledgeable of hotel emergency procedures.

Skills

Guest Service

Communication

Hospitality Experience

Teamwork

Education

High school diploma or GED

Job description

B. F. Saul Company Hospitality Group is seeking a front desk associate at a guest-focused property in Sterling, VA. The role involves processing check-ins/check-outs, assisting guests with reservations, and delivering top-tier service to ensure guest satisfaction.

Responsibilities span guest service, revenue-driven upselling, workload management, and safety compliance. The candidate should have a high school diploma and at least 1+ year of guest service experience in hospitality.