Front Desk Specialist - Guest Services & Reservations

Best Western Dulles Airport; Sterling (VA); On-site; USD 20,000 - 29,000; Full time

Job summary

B. F. Saul Company Hospitality Group is seeking a Guest Service Associate in Sterling, VA to welcome guests, handle check-ins/outs and reservations with a friendly, professional approach.

The role emphasizes providing exceptional service, knowledge of hotel outlets, and teamwork to meet guest needs while maintaining safety and standards. Competitive hourly pay starts at $18 per hour, with benefits as part of total compensation.

Qualifications

• High school diploma or GED required.
• 1+ years prior guest service experience preferred.
• Excellent verbal communication skills required.
• Ability to lift up to 75 pounds occasionally.
• Must be available for AM shifts during the week and possibly weekends.

Responsibilities

• Guest Service: Check-ins/outs, reservations, and guest queries with a focus on service quality.
• Financial Results: Upsell rooms and amenities; manage availability and adhere to booking policies.
• Self/Workload Management: Plan, organize, and prioritize duties; attend department meetings.
• Safety/Risk Management: Maintain a clean, safe workspace; follow procedures for incidents.

Skills

Guest service

Communication

Physical ability

AM shifts

Education

High school diploma or GED

Job description

B. F. Saul Company Hospitality Group is seeking a Guest Service Associate in Sterling, VA to welcome guests, handle check-ins/outs and reservations with a friendly, professional approach.

The role emphasizes providing exceptional service, knowledge of hotel outlets, and teamwork to meet guest needs while maintaining safety and standards. Competitive hourly pay starts at $18 per hour, with benefits as part of total compensation.