Guest Experience Front Desk Agent

TownePlace Suites Gaithersburg; Gaithersburg (MD); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Well-Being Benefits

Sick Policy

Weekly Pay

401(k) Retirement Plan

Paid Life Insurance

Employee of the Month/Year

Annual Performance Appraisals and Wage

Annual Team Member Banquets

Discounted Room Rates for Team Members

Complimentary Room Stays

Job summary

B. F. Saul Company Hospitality Group is seeking a Guest Service Associate to anticipate guest needs and deliver friendly, professional service. This role handles check-ins/outs, reservations, and special requests, while upholding brand standards and ensuring guest satisfaction.

Responsibilities include assisting guests with local information, promoting hotel services, and collaborating with other departments to maximize revenue and maintain safety standards.

Qualifications

• High school diploma or GED required.
• 1+ years guest service experience in hospitality preferred.
• Excellent verbal communication skills and attention to detail.
• Ability to lift up to 75 pounds occasionally.

Responsibilities

• Process check-ins/outs, verify billing, create reservations, and handle special requests.
• Advise guests on hotel services, local attractions, and hours of operation.
• Collaborate with other departments to meet guest needs.
• Follow guest service recovery procedures.

Skills

Communication

Attention to detail

Customer service

Physical stamina

Education

High school diploma or GED

Job description

B. F. Saul Company Hospitality Group is seeking a Guest Service Associate to anticipate guest needs and deliver friendly, professional service. This role handles check-ins/outs, reservations, and special requests, while upholding brand standards and ensuring guest satisfaction.

Responsibilities include assisting guests with local information, promoting hotel services, and collaborating with other departments to maximize revenue and maintain safety standards.