Front Desk Guest Concierge

HMP Properties, LLC; Woodbridge (VA); On-site; USD 21,000 - 30,000; Full time

Job summary

HMP Properties, LLC seeks aGuest Service Agent to represent the hotel, register guests, assign rooms, and manage payments. You will coordinate with housekeeping, assist in reservations, and upsell hotel services while maintaining guest satisfaction and smooth front desk operations.

The role requires strong English communication, a high school diploma, and prior hotel operations experience. This on-site position emphasizes guest relations and efficient service delivery.

Qualifications

• High school diploma is required.
• 3+ years of hotel operations experience preferred.
• Must be sales-minded and guest-focused.
• Fluent English communication and writing are required.

Responsibilities

• Registers guests and assigns rooms and accommodates special requests.
• Assists in pre-registration and blocking of rooms for reservations.
• Adheres to credit, check-cashing, and cash-handling policies.
• Knows room locations, types, and rates; uses suggestive selling techniques.
• Coordinates room status with housekeeping and reports updates.
• Processes guest check-outs and posts charges to accounts.
• Maintains front desk area, key storage, and safety procedures.
• Uses proper phone etiquette and handles mail, packages, and messages.

Skills

Customer service

Sales-minded

English proficiency

Education

High school diploma

Tools

Microsoft Word

Microsoft Excel

Office 365

Microsoft Outlook

Job description

HMP Properties, LLC seeks aGuest Service Agent to represent the hotel, register guests, assign rooms, and manage payments. You will coordinate with housekeeping, assist in reservations, and upsell hotel services while maintaining guest satisfaction and smooth front desk operations.

The role requires strong English communication, a high school diploma, and prior hotel operations experience. This on-site position emphasizes guest relations and efficient service delivery.