Guest Experience Concierge

HHM Hotels; California; On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Paid time off

401k company match

Daily pay

Travel discounts

Wellness program

Job summary

HHM Hotels is seeking a Guest Service Agent to greet, register and assist guests in a friendly, service-driven manner. You will manage room assignments, payments, and reservations using the PMS system, while aiming to boost overall guest satisfaction and adhere to safety standards.

The role requires a high school diploma, prior customer service experience, and knowledge of PMS systems. Schedules vary and opportunities exist for full-time and part-time shifts.

Qualifications

• High School diploma or equivalent preferred.
• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

Responsibilities

• Greet guests immediately and offer to assist with their needs.
• Register guests and assign rooms.
• Establish methods of payment and verify credit.
• Make and confirm reservations.
• Compute bills, collect payments, and make change.
• Transmit and receive messages using the PMS system.
• Respond to guest requests in a timely manner.
• Receive and resolve guest complaints, elevating to supervisor if necessary.
• Secure guests' valuables and perform basic bookkeeping activities.
• Be mindful of guest satisfaction scores and work toward higher satisfaction.
• Perform other duties as requested by management.

Skills

Customer service

PMS systems

Education

High School diploma

Job description

HHM Hotels is seeking a Guest Service Agent to greet, register and assist guests in a friendly, service-driven manner. You will manage room assignments, payments, and reservations using the PMS system, while aiming to boost overall guest satisfaction and adhere to safety standards.

The role requires a high school diploma, prior customer service experience, and knowledge of PMS systems. Schedules vary and opportunities exist for full-time and part-time shifts.