Front Desk Guest Experience Specialist

HHM Hospitality; Huntsville (TX); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401k

Daily Pay

Life Insurance

Travel Discounts

Wellness Program

Job summary

HHM Hotels is seeking a Guest Service Agent to warmly greet and register guests, assist with their needs, and manage reservations using the PMS system. This on-site role emphasizes service quality, brand standards, and safety procedures.

Responsibilities include processing payments, handling guest requests, and responding to concerns promptly. The position requires standing for extended periods, teamwork, and adherence to MSDS/OSHA guidelines.

Qualifications

• Customer-facing experience or equivalent training preferred.
• Strong communication and interpersonal skills required.
• Ability to work with teams and adapt to shift schedules.

Responsibilities

• Greet and register guests and assist with their needs.
• Maintain guest records, process payments and reservations.
• Respond to guest requests and resolve complaints when needed.

Skills

Guest service

Communication

Teamwork

Education

High School diploma

Tools

PMS system

Job description

HHM Hotels is seeking a Guest Service Agent to warmly greet and register guests, assist with their needs, and manage reservations using the PMS system. This on-site role emphasizes service quality, brand standards, and safety procedures.

Responsibilities include processing payments, handling guest requests, and responding to concerns promptly. The position requires standing for extended periods, teamwork, and adherence to MSDS/OSHA guidelines.