Guest Service Agent: Front Desk & Guest Experience

Plazahotelelpaso; Bloomington (IN); On-site; USD 16,531,000 - 24,797,000; Full time

Benefits offered by this job

Medical, Dental and Vision Health Ins.

Paid Time Off

401k Company Match

Daily Pay

Travel Discounts

Commuter Transit Benefits

Educational/Professional Development

Job summary

HHM Hotels is seeking a Guest Service Agent to warmly welcome guests, check them in/out, handle payments and reservations, and support guest needs. You will use the PMS system to transmit messages and balance accounts while maintaining safety and cleanliness standards.

Experience in guest services is preferred; a high school diploma is expected. You will work on varied shifts including weekends and holidays to ensure excellent guest satisfaction.

Qualifications

• Must have customer service experience or equivalent training.
• Knowledge of PMS systems is preferred.

Responsibilities

• Greet, register and assist guests in a friendly, courteous manner.
• Register guests to rooms and handle payments and credit verification.
• Make reservations and balance accounts; transmit messages via PMS.
• Respond to guest requests and resolve complaints, escalating when needed.
• Assist in breakfast area and luggage handling during peak times.
• Ensure overall guest satisfaction and safe work practices.

Skills

Customer service experience

PMS systems knowledge

High School diploma

Education

High School diploma or equivalent

Tools

PMS system

Job description

HHM Hotels is seeking a Guest Service Agent to warmly welcome guests, check them in/out, handle payments and reservations, and support guest needs. You will use the PMS system to transmit messages and balance accounts while maintaining safety and cleanliness standards.

Experience in guest services is preferred; a high school diploma is expected. You will work on varied shifts including weekends and holidays to ensure excellent guest satisfaction.