Guest Services Agent - Front Desk & Guest Experience

HHM Hospitality; New York (NY); Sur place; USD 25 000 - 30 000; Plein temps

Avantages offerts par ce poste

Competitive wages

Health insurance

Paid time off

401k match

Daily pay

Life insurance

TELUS Health access

Travel discounts

Transit benefits

Wellness program

Education/Professional development

Referral bonus

Résumé du poste

HHM Hotels is seeking a Guest Service Agent to warmly greet guests, manage registrations, handle payments and reservations, and support front desk operations. You will interact with guests, resolve issues, and contribute to a smooth check-in and check-out experience.

The role requires customer service experience or training, basic PMS knowledge, and a willingness to work varied shifts to maintain excellent guest satisfaction.

Qualifications

• Previous customer service experience or equivalent training required.
• High School diploma or equivalent preferred.
• Knowledge of PMS systems preferred.

Responsabilités

• Greet and assist guests upon arrival and throughout their stay.
• Register guests and assign rooms, handling check-ins and check-outs.
• Process payments, verify credit, and make change as needed.
• Make and confirm reservations; respond to guest requests promptly.
• Transmit and receive messages via telephone and the PMS system.
• Address guest complaints and escalate to supervisor when necessary.
• Safeguard guests' valuables and balance accounts; conduct routine audits.
• Assist in breakfast area or with luggage during peak times.
• Strive to achieve high guest satisfaction and support the front desk team.

Connaissances

Customer service

Communication

Formation

High School diploma or equivalent

Outils

PMS systems

Description du poste

HHM Hotels is seeking a Guest Service Agent to warmly greet guests, manage registrations, handle payments and reservations, and support front desk operations. You will interact with guests, resolve issues, and contribute to a smooth check-in and check-out experience.

The role requires customer service experience or training, basic PMS knowledge, and a willingness to work varied shifts to maintain excellent guest satisfaction.