Guest Experience Concierge — Front Desk

HHM Hotels; United States; On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental and Vision Health Ins.

Paid Time Off

401k Company Match

Travel Discounts

Educational/Professional Development

Referral Bonus Program

Job summary

HHM Hotels is seeking a Guest Service Agent to greet, register and service guests at the front desk, ensuring a courteous experience aligned with hotel standards. You will handle payments, reservations, and guest communications while maintaining brand and sustainability practices.

Ideal candidates have prior customer service experience and familiarity with PMS systems; the role may involve assisting in breakfast areas and luggage during peak times, with a focus on guest satisfaction and safe

Qualifications

• High School diploma or equivalent preferred.
• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

Responsibilities

• Greet guests and assist with their needs.
• Register and assign guests to rooms.
• Process payments and verify credit.
• Make and confirm reservations.
• Respond to guest requests and resolve complaints.
• Balance accounts and conduct audits.
• Ensure overall guest satisfaction.
• Assist with luggage and breakfast area during peak periods.
• Follow safety procedures and wear PPE as required.

Skills

Customer service

PMS systems

Communication

Education

High School diploma or equivalent

Job description

HHM Hotels is seeking a Guest Service Agent to greet, register and service guests at the front desk, ensuring a courteous experience aligned with hotel standards. You will handle payments, reservations, and guest communications while maintaining brand and sustainability practices.

Ideal candidates have prior customer service experience and familiarity with PMS systems; the role may involve assisting in breakfast areas and luggage during peak times, with a focus on guest satisfaction and safe