Front Desk Experience Specialist

Pyramid Global Hospitality; Birmingham (AL); On-site; USD 30,000 - 40,000; Full time

Job summary

Pyramid Global Hospitality in Birmingham, Alabama, is seeking a dedicated customer service associate to greet and register guests, ensuring quality service and satisfaction. Ideal candidates will have experience in high guest interaction roles and should possess strong mathematical, communication, and problem-solving skills.

This position requires standing for long periods and working various shifts, including weekends and holidays. Join us in a fast-paced environment that values diversity and inclusion.

Qualifications

• At least one year in a customer service role with high guest interaction.
• Valid driver's license with no major infractions.
• Hospitality industry experience is a plus.
• Ability to work in a fast-paced setting.
• Must be available to work various shifts including weekends and holidays.

Responsibilities

• Greet and register guests, providing prompt service.
• Handle cash and balance house bank.
• Answer telephone inquiries.
• Resolve guest complaints effectively.
• Maintain attendance standards.

Skills

Mathematical skills

Customer service skills

Problem-solving

Communication skills

Teamwork

Ability to stand for long periods

Tools

Galaxy systems

Job description

Pyramid Global Hospitality in Birmingham, Alabama, is seeking a dedicated customer service associate to greet and register guests, ensuring quality service and satisfaction. Ideal candidates will have experience in high guest interaction roles and should possess strong mathematical, communication, and problem-solving skills.

This position requires standing for long periods and working various shifts, including weekends and holidays. Join us in a fast-paced environment that values diversity and inclusion.