Guest Experience Specialist – Front Desk & Sales

Lbahospitality; Birmingham (AL); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Opportunities for advancement

Employee discounts

Job summary

A hospitality company in Birmingham, Alabama is looking for an efficient Guest Service Representative. The successful candidate will provide excellent guest service, handle front office operations, and ensure guest satisfaction. Responsibilities include welcoming and registering guests, addressing their needs, promoting hotel services, and maintaining a clean and professional environment. Strong communication and problem-solving skills are essential, along with the ability to lift and carry heavy items. This role requires physical presence at the hotel with a flexible schedule.

Qualifications

• Experience in service, sales, telesales, or guest relations preferred.
• Must be able to push or pull 60 pounds unassisted.
• Must be able to stand for eight hours.

Responsibilities

• Greet and register guests, provide room assignments.
• Promote and sell services/amenities of the hotel.
• Assist with guest issues maintaining a hospitable attitude.

Skills

Customer service

Problem-solving

Communication skills

Education

High school diploma or equivalent

Tools

Property management system

Job description

A hospitality company in Birmingham, Alabama is looking for an efficient Guest Service Representative. The successful candidate will provide excellent guest service, handle front office operations, and ensure guest satisfaction. Responsibilities include welcoming and registering guests, addressing their needs, promoting hotel services, and maintaining a clean and professional environment. Strong communication and problem-solving skills are essential, along with the ability to lift and carry heavy items. This role requires physical presence at the hotel with a flexible schedule.