Hotel Front Desk Agent: Guest Experience & Upsell Pro

The Elyton; Birmingham (AL); On-site; USD 27,000 - 36,000; Full time

Benefits offered by this job

Health Insurance

401k with employer MATCH

Paid PTO

Uniforms Provided

Job summary

Ascent Hospitality is seeking a Front Desk Agent for a new opening property in Birmingham, Alabama. You will greet guests, manage check-ins/outs, upsell services, handle payments, and maintain accurate records while delivering exceptional service.

The ideal candidate has strong communication skills, prior front desk or guest service experience, and the ability to work flexible hours. This full-time role offers benefits and opportunities within a growing hotel portfolio.

Qualifications

• High level of customer service and guest interaction skills.
• Ability to communicate clearly in English with guests and team members.
• Experience with front desk operations and check-in/check-out processes.
• Familiarity with hotel POS and payment handling.
• Flexibility to work varied shifts.

Responsibilities

• Greet guests and provide a welcoming experience.
• Manage check-in and check-out procedures accurately.
• Upsell hotel services to increase revenue.
• Handle payments and balance cash drawer per procedures.
• Maintain knowledge of hotel and local services for guests.

Skills

Customer service

Communication skills

English proficiency

Cash handling

Upselling

Front desk operations

Education

High school diploma or equivalent

Some college preferred

Tools

POS system

Computer literacy

Job description

Ascent Hospitality is seeking a Front Desk Agent for a new opening property in Birmingham, Alabama. You will greet guests, manage check-ins/outs, upsell services, handle payments, and maintain accurate records while delivering exceptional service.

The ideal candidate has strong communication skills, prior front desk or guest service experience, and the ability to work flexible hours. This full-time role offers benefits and opportunities within a growing hotel portfolio.