Guest Experience Specialist - Front Desk & Sales

Lbahospitality; Prattville (AL); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading hospitality company in Prattville, Alabama is seeking a dedicated guest service representative. The ideal candidate will provide exceptional customer service, handle front office operations, and assist guests with their needs. Responsibilities include greeting guests, managing reservations, and maintaining communication with management. This role offers opportunities for advancement within the company and requires a high school diploma. A passion for hospitality and experience in customer service are essential. Physical presence at the hotel is required, and candidates must be flexible with shifts.

Qualifications

• Experience in service, sales, or guest relations preferred.
• Must display honesty and trustworthiness at all times.
• Ability to communicate effectively with guests and staff.

Responsibilities

• Greet and register guests and accommodate special requests.
• Promote hotel services and amenities to guests.
• Assist guests with issues while maintaining a hospitable attitude.

Skills

Guest service experience

Sales experience

Computer literacy

Written and verbal English

Problem solving skills

Conflict resolution skills

Education

High school diploma or equivalent

Tools

Property management system

Job description

A leading hospitality company in Prattville, Alabama is seeking a dedicated guest service representative. The ideal candidate will provide exceptional customer service, handle front office operations, and assist guests with their needs. Responsibilities include greeting guests, managing reservations, and maintaining communication with management. This role offers opportunities for advancement within the company and requires a high school diploma. A passion for hospitality and experience in customer service are essential. Physical presence at the hotel is required, and candidates must be flexible with shifts.