Front Desk Agent Part-Time

Pyramid Global Hospitality; Birmingham (AL); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Comprehensive health insurance

Retirement plans

Paid time off

On-site wellness programs

Job summary

A leading hospitality company in Birmingham, AL is seeking a Front Desk Associate to provide excellent customer service and handle guest interactions. Ideal candidates will have customer service experience, problem-solving skills, and a pleasant personality. This role offers competitive compensation starting from $30,000. Join a supportive team and contribute to guest satisfaction.

Qualifications

• At least one year in a customer service role with high guest interaction.
• Valid driver’s license with no major infractions.
• Hospitality industry experience is a plus.

Responsibilities

• Greet guests immediately with a friendly welcome.
• Complete the registration process and confirm information.
• Handle cash and balance an assigned house bank.
• Field guest complaints and negotiate solutions.

Skills

Customer service experience

Problem-solving skills

Teamwork

Verbal communication

Outgoing personality

Job description

4 days ago Be among the first 25 applicants

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Check out this video for more information on our great company!

The Courtyard by Marriott Birmingham Downtown at UAB is a rewarding place to work in the historic, upscale and exciting city of Birmingham—north‑Alabama’s largest city. Working at our hotel, you’ll be centrally located in Birmingham, steps from University of Alabama Hospital and minutes from Children’s Hospital. Our property offers a friendly, professional staff from Front Desk to Housekeeping and back‑of‑house. Guests love our contemporary rooms, free Wi‑Fi, ergonomic furniture and premium TV.

Come join our crew and help us take our reputation for service excellence to the next level!

What You Will Have An Opportunity To Do

• Greet guests immediately with a friendly and sincere welcome.
• Complete the registration process using the computer system and confirm pertinent information.
• Verify and imprint credit cards for authorization using electronic acceptance methods.
• Handle cash, make change and balance an assigned house bank.
• Post charges to guest rooms and house accounts using the computer.
• Promptly answer the telephone, input messages, retrieve mail and communicate content to guests.
• Close guest accounts at checkout and assess satisfaction, negotiating compromises when necessary.
• Remain calm and alert during emergency situations and resolve complications involving location changes or credit issues.
• Field guest complaints, research solutions and negotiate results to ensure guest satisfaction.
• Maintain regular attendance and comply with all Pyramid Hotel Groups rules and regulations.

Qualifications

• At least one year in a customer service role with high guest interaction.
• Valid driver’s license with no major infractions for 6 months.
• Hospitality industry experience is a plus.
• Ability to solve problems when they arise.
• Ability to work in a team environment is a must.
• Pleasant and helpful personality.
• Must be able to work a full shift standing and moving to the valet lot and different areas of the hotel.
• A strong desire to make an impact on other people.
• An outgoing and engaging personality.
• Excellent verbal communication skills.
• Ability to work in a fast‑paced setting.
• Ability to stand for the duration of the shift.
• Must be available to work various shifts including weekends and holidays.

Compensation

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Referrals increase your chances of interviewing at Pyramid Global Hospitality by 2x.

Sign in to set job alerts for “Front Desk Associate” roles.

Birmingham, AL $30,000.00-$40,000.00 11 months ago

Gardendale, AL $30,000.00-$50,000.00 2 years ago