Patient Services Coordinator - Front Desk

BEHAVIORAL HEALTH PRACTICE SERVICES LLC.; Wellington (MA); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

AD&D insurance

Short & long-term disability

Life insurance

401k with employer match

Paid parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health is seeking a Practice Coordinator to manage front-office operations at our Medford, MA practice. You will ensure smooth check-in/out, scheduling, and patient engagement for in-person and telehealth visits.

Responsibilities include coordinating paperwork, assisting patients with billing inquiries, and supporting clinicians while maintaining a secure, welcoming environment. A healthcare background and strong communication are essential.

Qualifications

• High School or equivalent required; associate or bachelor’s degree preferred.
• 1+ year experience in healthcare operations or customer service recommended.
• Proficient with Microsoft Office and EMR systems; strong communication and organizational skills.

Responsibilities

• Manage front office daily activities and patient check-in/out.
• Coordinate schedule prep to ensure paperwork and demographics are up to date.
• Handle insurance eligibility verification and collect payments as needed.
• Provide exceptional customer service to patients and clinicians.
• Assist patients with telehealth access and portal issues.
• Maintain HIPAA compliance and secure handling of confidential information.

Skills

Multitask

Communication skills

HIPAA privacy

Education

High School or equivalent

Associate/Bachelor’s degree preferred

Tools

Microsoft Office

EMR systems

Job description

LifeStance Health is seeking a Practice Coordinator to manage front-office operations at our Medford, MA practice. You will ensure smooth check-in/out, scheduling, and patient engagement for in-person and telehealth visits.

Responsibilities include coordinating paperwork, assisting patients with billing inquiries, and supporting clinicians while maintaining a secure, welcoming environment. A healthcare background and strong communication are essential.