Front Desk Coordinator - Mental Health Care

LifeStance Health Inc.; Portland (ME); Hybrid; USD 42,000 - 50,000; Full time

Benefits offered by this job

401k with employer match

Paid time off

Paid parental leave

Job summary

LifeStance Health Inc. in Portland, ME is seeking a Medical Office Receptionist to manage front desk daily activities, greet patients, handle scheduling, payments, and inquiries, and support clinicians with administrative tasks.

This full-time role emphasizes excellent patient service, confidentiality, and smooth front-office operations. The position requires strong communication, multitasking, and proficiency with Microsoft Office and EMR systems, with a starting wage of $20.25 per hour plus

Qualifications

• High School or equivalent required; associate's/bachelor’s degree preferred.
• 1+ years of experience in healthcare operations, customer service, or similar role preferred.
• Proficient in using Computer Software Applications (Microsoft Office & EMRs).

Responsibilities

• Greet and check in/out patients courteously at the front desk.
• Handle scheduling, payments, and patient inquiries via phone, portal, or email.
• Assist patients with telehealth access and portal issues.
• Support clinicians with administrative tasks; ensure smooth front-office operations.
• Maintain a clean, organized front desk and file patient records securely.

Skills

Customer service

Multitasking

Communication skills

Microsoft Office

HIPAA

Education

High School or equivalent

Associate's or Bachelor's degree preferred

Tools

EMRs

Microsoft Office

Job description

LifeStance Health Inc. in Portland, ME is seeking a Medical Office Receptionist to manage front desk daily activities, greet patients, handle scheduling, payments, and inquiries, and support clinicians with administrative tasks.

This full-time role emphasizes excellent patient service, confidentiality, and smooth front-office operations. The position requires strong communication, multitasking, and proficiency with Microsoft Office and EMR systems, with a starting wage of $20.25 per hour plus