Front Desk Concierge — Warm Guest Experience

Renaissance of Annandale; Springfield (VA); On-site; USD 30,000 - 42,000; Full time

Job summary

Legacy Senior Living in Annandale, VA, is seeking a friendly Concierge / Front Desk Receptionist to warmly welcome residents, families, and guests. You will manage the front desk with professionalism, answer calls, assist with refreshments, and keep the lobby inviting and organized.

Ideal candidates have excellent verbal and written communication, strong customer service skills, and basic computer experience.

Qualifications

• High school diploma or equivalent required.
• Basic computer skills including Microsoft Office.
• Experience in hospitality or administrative roles preferred.
• Must pass background checks and meet state requirements.

Responsibilities

• Greet visitors promptly with warmth and professionalism.
• Answer calls with proper etiquette and route messages.
• Assist visitors with refreshments and directions.
• Maintain a clean, inviting lobby and reception area.
• Log and distribute mail and deliveries; process shipments daily.
• Maintain visitor sign-in records and safety compliance.
• Support scheduling, appointments, and reservations as requested.
• Assist leadership with administrative tasks and document filing.
• Coordinate teamwork across departments to ensure smooth service.
• Provide information and empathetic support to residents and families.

Skills

Customer service

Organization

Multitasking

Verbal communication

Written communication

Phone etiquette

Education

High school diploma or equivalent

Tools

Microsoft Office

Scheduling tools

Job description

Legacy Senior Living in Annandale, VA, is seeking a friendly Concierge / Front Desk Receptionist to warmly welcome residents, families, and guests. You will manage the front desk with professionalism, answer calls, assist with refreshments, and keep the lobby inviting and organized.

Ideal candidates have excellent verbal and written communication, strong customer service skills, and basic computer experience.