Front Desk Concierge — Tax Office Client Care

H&R Block, Inc.; Woodstock (IL); On-site; USD 21,000 - 37,000; Full time

Job summary

H&R Block, Inc. in Woodstock, IL invites you to join as a seasonal Client Service Professional / Receptionist. You will greet clients warmly, manage scheduling, and support daily office operations in person at the office.

Work with tax professionals to match clients with the right expert, handle check-in and intake, and maintain a clean, professional environment. Evening and weekend availability during tax season is required.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong communication and teamwork abilities.
• Ability to multitask and prioritize daily tasks.
• Detail-oriented with good organizational skills.
• Comfort with basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients and create a welcoming first impression.
• Answer calls, schedule appointments, and match clients with tax professionals based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Fast-paced

Client-centric

Interpersonal skills

Multitasking

Organization

MS Office

Scheduling tools

Evenings/weekends

Education

High school diploma or GED

Experience in hospitality or call center

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. in Woodstock, IL invites you to join as a seasonal Client Service Professional / Receptionist. You will greet clients warmly, manage scheduling, and support daily office operations in person at the office.

Work with tax professionals to match clients with the right expert, handle check-in and intake, and maintain a clean, professional environment. Evening and weekend availability during tax season is required.