Front Desk Concierge for Tax Office - Seasonal Hours

H&R Block, Inc.; Crestwood (IL); On-site; USD 21,000 - 37,000; Part time

Job summary

H&R Block, Inc. in Crestwood, IL is seeking a seasonal Client Service Professional / Receptionist to welcome clients, manage check-ins, and support daily office operations.

This in-person role offers hands-on training and a pathway into tax preparation or office leadership during tax season. You will greet clients, answer phones, schedule appointments, and coordinate with tax professionals to ensure a smooth client experience.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients and create a welcoming first impression.
• Answer calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including scanning documents.
• Maintain office organization and cleanliness for a professional experience.
• Collaborate with tax professionals and team members for smooth operations.
• Handle sensitive client information with confidentiality and care.

Skills

Customer service

Interpersonal skills

Multitasking

Organization

Office tools

Evenings/weekends availability

Education

High school diploma

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block, Inc. in Crestwood, IL is seeking a seasonal Client Service Professional / Receptionist to welcome clients, manage check-ins, and support daily office operations.

This in-person role offers hands-on training and a pathway into tax preparation or office leadership during tax season. You will greet clients, answer phones, schedule appointments, and coordinate with tax professionals to ensure a smooth client experience.