Front Desk & Client Services — Tax Office (In-Person)

H&R Block, Inc.; Danville (IL); Vor Ort; USD 21.000 - 37.000; Teilzeit

Zusammenfassung

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in Illinois (in-person). You will greet clients, manage check-in, and schedule appointments, supporting tax professionals and daily office operations.

Role emphasizes confidentiality, teamwork, and a professional client experience with evening/weekend shifts during tax season. Training provided to advance within tax prep or office leadership.

Qualifikationen

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for working with clients and team members.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs (MS Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Aufgaben

• Greet clients warmly and create a welcoming, professional first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Kenntnisse

Client service

Interpersonal skills

Multitasking

Organizational skills

MS Office/Teams

Scheduling systems

Evenings/weekends availability

Ausbildung

High school diploma or equivalent

Tools

Microsoft Office

Teams

Jobbeschreibung

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in Illinois (in-person). You will greet clients, manage check-in, and schedule appointments, supporting tax professionals and daily office operations.

Role emphasizes confidentiality, teamwork, and a professional client experience with evening/weekend shifts during tax season. Training provided to advance within tax prep or office leadership.