Front Desk Concierge - Tax Office Client Care

H&R Block, Inc.; Matteson (IL); On-site; USD 21,000 - 37,000; Part time

Job summary

H&R Block, Inc. in Matteson, IL is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, manage scheduling, handle check-in and intake, and support daily operations with the tax team.

This in-person role requires strong communication, multitasking, and discretion. Evening and weekend availability during tax season is expected. Training and growth opportunities lead toward office leadership.

Qualifications

• Experience working in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills, with the ability to collaborate effectively with team members and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems)
• Availability to work evenings and weekends during tax season

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth, professional client experience
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality, discretion, and care

Skills

Interpersonal skills

Communication

Multitasking

Organizational skills

Basic computer skills

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. in Matteson, IL is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, manage scheduling, handle check-in and intake, and support daily operations with the tax team.

This in-person role requires strong communication, multitasking, and discretion. Evening and weekend availability during tax season is expected. Training and growth opportunities lead toward office leadership.