Client Service Concierge – Tax Office Receptionist

H&R Block, Inc.; Metropolis (IL); Presencial; USD 21.000 - 37.000; A tiempo parcial

Descripción de la vacante

H&R Block, Inc. in Illinois is seeking a seasonal Client Service Professional / Receptionist to greet clients and support daily office operations. This in-person role involves scheduling, check-in, and pairing clients with the right tax professional.

The position requires strong communication, multitasking, and basic tech skills, with evenings and weekends during tax season. This role can lead toward tax prep or office leadership opportunities.

Formación

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities during the day.
• Detail-oriented with solid organizational skills.
• Comfort with basic computer programs (Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsabilidades

• Greet clients and create a welcoming first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a professional experience.
• Collaborate with tax professionals to ensure smooth daily operations.
• Handle sensitive client information with confidentiality and care.

Conocimientos

Client service

Communication

Multitasking

Detail oriented

Tech proficiency

Educación

High school diploma

Herramientas

MS Office

Teams

Scheduling systems

Descripción del empleo

H&R Block, Inc. in Illinois is seeking a seasonal Client Service Professional / Receptionist to greet clients and support daily office operations. This in-person role involves scheduling, check-in, and pairing clients with the right tax professional.

The position requires strong communication, multitasking, and basic tech skills, with evenings and weekends during tax season. This role can lead toward tax prep or office leadership opportunities.