Front Desk & Client Concierge for Tax Season

H&R Block, Inc.; Litchfield (IL); On-site; USD 21,000 - 37,000; Full time

Job summary

H&R Block is seeking a seasonal Client Service Professional / Receptionist to greet clients in person and handle front-desk tasks at our Illinois office. You will manage scheduling, check-ins, and document handling, while supporting a team of tax professionals.

This in-person role requires strong customer service, multitasking, and organizational skills, with availability for evenings and weekends during tax season.

Qualifications

• Experience in a fast-paced client-centric environment.
• Strong interpersonal and communication skills for professional client interaction.
• Ability to multitask and manage competing priorities during the day.
• Excellent organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools (Microsoft Office, Teams, scheduling systems).
• Willingness to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and make a professional first impression.
• Answer calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including scanning and organizing documents.
• Maintain a clean and organized office environment for smooth operations.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and discretion.

Job description

H&R Block is seeking a seasonal Client Service Professional / Receptionist to greet clients in person and handle front-desk tasks at our Illinois office. You will manage scheduling, check-ins, and document handling, while supporting a team of tax professionals.

This in-person role requires strong customer service, multitasking, and organizational skills, with availability for evenings and weekends during tax season.