In-Person Client Concierge & Front Desk — Tax Office

H&R Block, Inc.; Hoopeston (IL); On-site; USD 15,000 - 37,000; Full time

Job summary

H&R Block in Illinois is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations. The role is in-person and requires evenings and weekends during tax season.

You will match clients with the right tax professional, handle check-ins, and maintain a professional office environment. Join a team of tax professionals and gain exposure to tax preparation and potential leadership opportunities with training and support.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills; collaborate with team and serve clients professionally.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (Microsoft Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Fast-paced environment

Interpersonal skills

Multitasking

Organization

Basic computer skills

Evenings/weekends availability

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block in Illinois is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations. The role is in-person and requires evenings and weekends during tax season.

You will match clients with the right tax professional, handle check-ins, and maintain a professional office environment. Join a team of tax professionals and gain exposure to tax preparation and potential leadership opportunities with training and support.