Client Service Concierge - Front Desk (Tax Office)

H&R Block, Inc.; Pekin (IL); Vor Ort; USD 21.000 - 37.000; Teilzeit

Zusammenfassung

H&R Block, Inc. in Illinois is seeking a seasonal Client Service Professional / Receptionist to be the friendly first impression for every client.

You will greet clients, manage check-in, schedule appointments, and connect clients with the right tax professional while maintaining a professional office environment. This in-person role supports daily operations, collaborates with tax pros, handles confidential information, and offers training that can lead to tax preparation or office leadership

Qualifikationen

• Must have experience in fast-paced, client-centric environment.
• Excellent interpersonal and communication skills.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.

Aufgaben

• Greet clients warmly and create a welcoming, professional first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Kenntnisse

Interpersonal skills

Communication skills

Multitasking

Organizational skills

Basic computer skills

Customer service

Ausbildung

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Jobbeschreibung

H&R Block, Inc. in Illinois is seeking a seasonal Client Service Professional / Receptionist to be the friendly first impression for every client.

You will greet clients, manage check-in, schedule appointments, and connect clients with the right tax professional while maintaining a professional office environment. This in-person role supports daily operations, collaborates with tax pros, handles confidential information, and offers training that can lead to tax preparation or office leadership