In-Office Client Concierge — Tax Season Receptionist

H&R Block, Inc.; Arthur (IL); On-site; USD 21,000 - 37,000; Full time

Job summary

H&R Block in Arthur, IL is seeking a seasonal Client Service Professional / Receptionist to welcome clients and support daily office operations. You will greet clients, answer calls, schedule appointments, and coordinate with tax professionals to ensure a smooth experience.

This in-person role requires strong people skills, multitasking, and reliability during tax season, including evenings and weekends. A high school diploma is preferred; prior hospitality or customer service helps.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail.
• Comfort using basic computer programs (Microsoft Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a professional first impression.
• Answer calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including document scanning and organization.
• Maintain office organization and cleanliness for a smooth client experience.
• Collaborate with tax professionals and team members for seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Fast-paced environment

Interpersonal communication

Multitasking

Organizational skills

Basic computer skills

Evenings/weekends availability

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block in Arthur, IL is seeking a seasonal Client Service Professional / Receptionist to welcome clients and support daily office operations. You will greet clients, answer calls, schedule appointments, and coordinate with tax professionals to ensure a smooth experience.

This in-person role requires strong people skills, multitasking, and reliability during tax season, including evenings and weekends. A high school diploma is preferred; prior hospitality or customer service helps.