Front Desk & Community Experience Supervisor

KW PROPERTY MANAGEMENT AND CONSULTING; Miami (FL); On-site; USD 42,000 - 65,000; Full time

Job summary

KW PROPERTY MANAGEMENT AND CONSULTING is seeking a Front Desk Supervisor to provide friendly, professional customer service to residents and guests. You will oversee Front of House operations, including the Front Desk, loading dock and package handling, and ensure safety procedures are followed.

Strong communication, organizational, and bilingual Spanish/English skills are essential. You will supervise staff, assist with scheduling and budgeting, prepare daily reports, and maintain property

Qualifications

• High School Diploma is required.
• Preferred AA or BA degree.
• Managerial background is required.
• Proficient in Microsoft Office applications.
• Minimum of 1 year related experience and/or training.
• Bi-lingual; Spanish and English may be required at some properties.

Responsibilities

• Oversee front desk, loading dock, and package handling operations.
• Maintain safety procedures and policies for the building and residents.
• Supervise staff and coordinate with other building groups to ensure resident service.
• Assist with budgeting and long-term planning.
• Schedule staff to cover building needs and minimize overtime.
• Manage resident relationships and resolve concerns to support retention.
• Prepare and write reports on daily activities and incidents.

Skills

Customer service

Organizational skills

Interpersonal skills

Communication

Leadership

Budgeting

Staff scheduling

Staff supervision

Report writing

Bilingual Spanish/English

Education

High School Diploma

AA or BA degree

Tools

Microsoft Office

Job description

KW PROPERTY MANAGEMENT AND CONSULTING is seeking a Front Desk Supervisor to provide friendly, professional customer service to residents and guests. You will oversee Front of House operations, including the Front Desk, loading dock and package handling, and ensure safety procedures are followed.

Strong communication, organizational, and bilingual Spanish/English skills are essential. You will supervise staff, assist with scheduling and budgeting, prepare daily reports, and maintain property