Resident Concierge & Guest Services Lead

KW Property Management LLC; Juno Beach (FL); Presencial; USD 21.000 - 30.000; Jornada completa

Descripción de la vacante

KW Property Management LLC is seeking a front desk team member to greet guests and residents with exceptional customer service in a community setting. The role includes monitoring entrances, updating resident information, handling calls, and reporting any incidents or maintenance needs.

The ideal candidate has at least six months of related experience, strong interpersonal and communication skills, and may be bilingual English/Spanish.

Formación

• High school diploma or GED; some college preferred.
• Minimum six months related experience and/or training.
• Bi-lingual English/Spanish is preferred, but not required.
• Previous work experience in the hospitality industry highly preferred.
• Must be familiar with using computer software and must demonstrate organizational, interpersonal and strong communication skills.

Responsabilidades

• Greet all guests entering the community while maintaining professional customer service.
• Monitor and authorize entrance and departure of guests to ensure security.
• Coordinate with staff to update unit owner information in the database.
• Maintain professional phone etiquette for inbound and outbound calls.
• Report violations of Rules and Regulations and security concerns.
• Observe safety precautions and report damage or theft.
• Manage key control and ensure keys are secured.
• Be familiar with fire alarm operations and report incidents.
• Call emergency services in cases of fire or unauthorized presence.
• Write daily activity reports and log irregularities.
• Report maintenance items to the Association office daily.
• Follow all policies and procedures related to emergencies.

Conocimientos

Team Player

Loyal

Detail Oriented

Interpersonal Skills

Communication Skills

Bilingual English/Spanish

Educación

High School diploma or GED

Some college

Herramientas

MS Office

Descripción del empleo

KW Property Management LLC is seeking a front desk team member to greet guests and residents with exceptional customer service in a community setting. The role includes monitoring entrances, updating resident information, handling calls, and reporting any incidents or maintenance needs.

The ideal candidate has at least six months of related experience, strong interpersonal and communication skills, and may be bilingual English/Spanish.