On-Site Front Desk Supervisor - Resident Services

KW Property Management; Miami (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

KW Property Management is seeking a Front Desk Supervisor in Miami, FL to oversee front desk operations, the loading dock, and package handling. The role requires strong leadership, excellent communication, and excellent customer service in a hospitality-oriented environment.

Responsibilities include managing staff schedules, ensuring safety procedures, and coordinating with other building groups to maintain resident satisfaction.

Qualifications

• High School Diploma or equivalent.
• Minimum of one year related experience and/or training.
• Bi-lingual; Spanish and English may be required at some properties.
• Must possess strong managerial background.
• Proficient working knowledge of Microsoft Office Applications.

Responsibilities

• Provide a professional image and friendly customer service to Residents and guests.
• Oversee daily Front Desk, loading dock and package operations.
• Ensure life safety systems are operational and take corrective action as needed.
• Lead relationships with other building groups to ensure high resident service and goals.
• Assist with budgeting and long-term planning.
• Schedule staff to cover building needs and minimize overtime.
• Write reports of daily activities and irregularities.
• Perform regular property rounds to enforce safety procedures.

Skills

Customer service

Staff supervision

Communication

Interpersonal skills

Managerial background

Education

High School Diploma

AA or BA degree

Tools

Microsoft Office

Job description

KW Property Management is seeking a Front Desk Supervisor in Miami, FL to oversee front desk operations, the loading dock, and package handling. The role requires strong leadership, excellent communication, and excellent customer service in a hospitality-oriented environment.

Responsibilities include managing staff schedules, ensuring safety procedures, and coordinating with other building groups to maintain resident satisfaction.