Seasonal Client Service Specialist - Front Desk (In-Person)

H&R Block, Inc.; Brighton (MI); On-site; USD 19,000 - 28,000; Part time

Job summary

H&R Block in Michigan seeks a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, manage scheduling, and support daily operations alongside tax professionals.

This in-person role offers training and opportunities to grow into tax preparation or leadership. Success candidates are comfortable multitasking in a fast-paced environment, with strong communication and discretion when handling confidential information.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client interactions.
• Ability to multitask and manage competing priorities.
• Excellent organization and attention to detail.
• Proficiency with basic computer software and scheduling tools.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Client service

Communication skills

Multitasking

Organizational skills

Basic computer skills

Education

High school diploma

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block in Michigan seeks a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, manage scheduling, and support daily operations alongside tax professionals.

This in-person role offers training and opportunities to grow into tax preparation or leadership. Success candidates are comfortable multitasking in a fast-paced environment, with strong communication and discretion when handling confidential information.