Front Desk & Client Services Pro — Tax Office

H&R Block, Inc.; Niles (IL); On-site; USD 21,000 - 37,000; Full time

Job summary

H&R Block in Niles, IL is seeking aseasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will manage scheduling, check-in, and day-to-day front-desk tasks while supporting the tax team in a fast-paced environment.

The role is in-person with training provided and offers a stepping stone into tax preparation or office leadership, with evening and weekend availability during tax season to meet client needs.

Qualifications

• Experience working in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills, with the ability to collaborate effectively with team members and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems)
• Availability to work evenings and weekends during tax season

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth, professional client experience
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality, discretion, and care

Skills

Fast-paced environment

Customer service

Interpersonal skills

Multitasking

Office software

Evenings/weekends availability

Education

High School diploma/GED or equivalent

Job description

H&R Block in Niles, IL is seeking aseasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will manage scheduling, check-in, and day-to-day front-desk tasks while supporting the tax team in a fast-paced environment.

The role is in-person with training provided and offers a stepping stone into tax preparation or office leadership, with evening and weekend availability during tax season to meet client needs.