Front Desk & Client Concierge — Tax Season Specialist

H&R Block, Inc.; Tinley Park (IL); On-site; USD 21,000 - 37,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in Tinley Park, IL. This in-person role focuses on greeting clients, scheduling, and supporting daily office operations within a busy tax office.

You will work with tax professionals, handle document intake, and collaborate with teammates to ensure a smooth client experience, with opportunities to grow into tax prep or office leadership with training.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills.
• Ability to multitask and manage competing priorities.
• Detail-oriented with good organizational skills.
• Comfort with basic computer programs and scheduling tools.

Responsibilities

• Greet clients warmly and create a welcoming first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including document scanning and organizing.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Client service

Interpersonal skills

Multitasking

Communication

Office support

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in Tinley Park, IL. This in-person role focuses on greeting clients, scheduling, and supporting daily office operations within a busy tax office.

You will work with tax professionals, handle document intake, and collaborate with teammates to ensure a smooth client experience, with opportunities to grow into tax prep or office leadership with training.