Client Service & Front Desk Specialist

H&R Block, Inc.; Great Lakes (IL); On-site; USD 21,000 - 37,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to warmly greet clients, manage scheduling, and support daily office operations in person in Illinois. You’ll connect clients with tax professionals and handle intake with confidentiality, contributing to a smooth, professional experience.

This entry-level role offers training and growth into tax preparation or leadership, with evening and weekend shifts during tax season and a collaborative team environment.

Qualifications

• Experience in fast-paced client service environments.
• Strong interpersonal and communication skills.
• Ability to multitask and manage priorities.
• Detail-oriented with organizational abilities.
• Proficiency with basic computer programs (Office, Teams).

Responsibilities

• Greet clients warmly and create a welcoming first impression.
• Answer calls, schedule appointments, match clients with staff.
• Manage client check-in and intake, including document handling.
• Maintain orderly, clean office for a professional experience.
• Collaborate with tax professionals to support daily operations.
• Handle sensitive client information with confidentiality.

Skills

Interpersonal skills

Communication

Multitasking

Organizational skills

Tech literacy

Evenings/weekends availability

Education

High school diploma

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to warmly greet clients, manage scheduling, and support daily office operations in person in Illinois. You’ll connect clients with tax professionals and handle intake with confidentiality, contributing to a smooth, professional experience.

This entry-level role offers training and growth into tax preparation or leadership, with evening and weekend shifts during tax season and a collaborative team environment.