Front Desk & Client Services Pro - Tax Office

H&R Block, Inc.; Champaign (IL); On-site; USD 21,000 - 37,000; Full time

Job summary

H&R Block, Inc. in Champaign, IL seeks a seasonal Client Service Professional / Receptionist to be the friendly first contact for clients and to manage scheduling and office operations.

This in-person role offers training and potential growth into tax preparation or office leadership. You will greet clients, answer calls, schedule appointments, check-in clients, and keep the office organized while handling confidential information with discretion.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills.
• Ability to multitask and manage priorities.
• Excellent organizational skills and attention to detail.
• Proficiency in Microsoft Office, Teams, and scheduling tools.
• Available to work evenings and weekends during tax season.
• High school diploma or GED.

Responsibilities

• Greet clients and create a welcoming first impression.
• Answer calls, schedule appointments, and match clients with tax professionals.
• Manage check-in and document intake.
• Maintain office organization and cleanliness.
• Collaborate with tax professionals to ensure smooth operations.
• Handle sensitive client information confidentially.

Skills

Client service

Interpersonal skills

Multitasking

Organizational skills

Computer literacy

Evening/weekend availability

Education

High school diploma

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. in Champaign, IL seeks a seasonal Client Service Professional / Receptionist to be the friendly first contact for clients and to manage scheduling and office operations.

This in-person role offers training and potential growth into tax preparation or office leadership. You will greet clients, answer calls, schedule appointments, check-in clients, and keep the office organized while handling confidential information with discretion.