Seasonal Front Desk & Client Services Pro

H&R Block, Inc.; Northbrook (IL); On-site; USD 21,000 - 37,000; Full time

Job summary

H&R Block, Inc. in Northbrook, IL is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations.

This in-person role offers exposure to tax professionals and a path into tax preparation or leadership with training. Responsibilities include welcoming clients, answering calls, checking in documents, and collaborating with the team while maintaining confidentiality.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for collaboration with team members and clients.
• Ability to multitask and manage competing priorities throughout the day.
• Attention to detail and follow-through in organizational tasks.
• Comfort with basic computer programs and scheduling tools.
• Evening and weekend availability during tax season.

Responsibilities

• Greet clients warmly and create a professional first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals and team members for seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Interpersonal skills

Communication

Multitasking

Organizational skills

Basic computer skills

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. in Northbrook, IL is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations.

This in-person role offers exposure to tax professionals and a path into tax preparation or leadership with training. Responsibilities include welcoming clients, answering calls, checking in documents, and collaborating with the team while maintaining confidentiality.