In-Person Front Desk & Client Services Pro

H&R Block, Inc.; Rantoul (IL); On-site; USD 21,000 - 37,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

401(k) plan

Job summary

H&R Block, Inc. seeks aseasonal Client Service Professional / Receptionist to be the friendly face of the office in Illinois. This in-person role handles client check-in, appointment scheduling, and daily office operations, supporting a team of tax professionals.

Evening and weekend availability during tax season is required. You'll greet clients, manage calls, document intake, and coordinate with colleagues to ensure a smooth, professional experience.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for teamwork and client service.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and be the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including document handling.
• Maintain office organization and cleanliness for a professional experience.
• Collaborate with tax professionals to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Client-centric mindset

Interpersonal communication

Multitasking ability

Attention to detail

Office software proficiency

Evening/weekend availability

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block, Inc. seeks aseasonal Client Service Professional / Receptionist to be the friendly face of the office in Illinois. This in-person role handles client check-in, appointment scheduling, and daily office operations, supporting a team of tax professionals.

Evening and weekend availability during tax season is required. You'll greet clients, manage calls, document intake, and coordinate with colleagues to ensure a smooth, professional experience.