Front Desk & Client Service Pro — In-Person, Evenings/Weekends

H&R Block, Inc.; Ayer (MA); On-site; USD 21,000 - 37,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients and manage the front desk in a Massachusetts office. You’ll coordinate scheduling, support daily office operations, and collaborate with tax professionals to ensure a smooth client experience.

The role is in-person, with opportunities to learn tax processes and potentially advance into tax preparation or office leadership as you gain experience during tax season.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills; collaborate and serve clients professionally.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools (Office, Teams).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming first impression.
• Answer calls, schedule appointments, match clients with the right tax pro.
• Manage client check-in and intake, including scanning and organizing documents.
• Maintain office organization and cleanliness.
• Collaborate with tax professionals to ensure smooth daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Interpersonal skills

Effective communication

Multitasking

Organizational skills

Customer service

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients and manage the front desk in a Massachusetts office. You’ll coordinate scheduling, support daily office operations, and collaborate with tax professionals to ensure a smooth client experience.

The role is in-person, with opportunities to learn tax processes and potentially advance into tax preparation or office leadership as you gain experience during tax season.