Front Desk & Client Services Specialist (Evenings/Weekends)

H&R Block, Inc.; Springfield (MA); On-site; USD 21,000 - 37,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in Springfield, MA. You will be the welcoming face of the office, handling check-ins, scheduling, and daily operations.

You’ll work with tax professionals, maintain a professional environment, and gain exposure to tax services and office leadership pathways. This on-site role requires strong communication and organizational skills.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail.
• Comfort using basic computer programs (Microsoft Office, Teams).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a professional first impression.
• Answer calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including document scanning and organizing.
• Maintain office organization and cleanliness to support a smooth experience.
• Collaborate with tax professionals to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Fast-paced environment

Interpersonal skills

Multitasking

Organizational skills

Computer skills

Evenings & weekends

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in Springfield, MA. You will be the welcoming face of the office, handling check-ins, scheduling, and daily operations.

You’ll work with tax professionals, maintain a professional environment, and gain exposure to tax services and office leadership pathways. This on-site role requires strong communication and organizational skills.