Front Desk & Client Services Associate — Tax Season

H&R Block, Inc.; Fairhaven (MA); On-site; USD 21,000 - 37,000; Part time

Benefits offered by this job

Competitive pay

Benefits package

401(k) plan

Associate tax prep benefit

Employee discounts

Job summary

H&R Block, Inc. in Fairhaven, MA is seeking a seasonal Client Service Professional / Receptionist. You will be the welcoming first impression, manage client scheduling, support daily office operations, and work alongside tax professionals.

This in-person role offers training and potential advancement into tax preparation or office leadership, with evenings and weekend availability during tax season.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and professional communication.
• Ability to multitask and prioritize daily duties.
• Excellent organization and attention to detail.
• Comfort with basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming first impression.
• Answer calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including scanning documents.
• Maintain a clean, professional office environment.
• Collaborate with tax professionals to ensure smooth daily operations.
• Protect client information with confidentiality and discretion.

Skills

Client service

Interpersonal communication

Multitasking

Organization

Tech literacy

Evenings/weekends availability

Education

High school diploma / GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. in Fairhaven, MA is seeking a seasonal Client Service Professional / Receptionist. You will be the welcoming first impression, manage client scheduling, support daily office operations, and work alongside tax professionals.

This in-person role offers training and potential advancement into tax preparation or office leadership, with evenings and weekend availability during tax season.