Front Desk Client Specialist — In Person, Evenings

H&R Block, Inc.; Dundee (MI); On-site; USD 17,000 - 25,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to warmly greet clients, manage scheduling, and support daily office operations in person.

You will coordinate with tax professionals to pair clients with the right expert and handle check-in and document intake with discretion. The role emphasizes strong communication, multitasking, and organizational skills, with opportunities to grow into tax preparation or office leadership during tax season.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail.

Responsibilities

• Greet clients and be the face of the office.
• Answer calls, schedule appointments, match clients with tax experts.
• Manage check-in, intake and document organization.
• Maintain clean, professional office environment.
• Collaborate with tax professionals to ensure smooth daily operations.

Skills

Customer service

Scheduling

Communication

Multitasking

Office software

Team collaboration

Education

High school diploma or GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to warmly greet clients, manage scheduling, and support daily office operations in person.

You will coordinate with tax professionals to pair clients with the right expert and handle check-in and document intake with discretion. The role emphasizes strong communication, multitasking, and organizational skills, with opportunities to grow into tax preparation or office leadership during tax season.