Seasonal Client Concierge & Front Desk

H&R Block, Inc.; Webster (MA); On-site; USD 21,000 - 37,000; Full time

Job summary

H&R Block is seeking a seasonal Client Service Professional / Receptionist in Massachusetts. This in-person role welcomes clients, handles scheduling, intake, and office operations while supporting tax professionals. The position requires strong interpersonal skills and availability evenings/weekends during tax season.

The role offers opportunities to advance into tax preparation or office leadership with training and support, within a high-performing team environment.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for collaborating with team and serving clients professionally.
• Ability to multitask and manage competing priorities.
• Attention to detail and follow-through in office operations.
• Comfort using basic computer programs and scheduling systems.

Responsibilities

• Greet clients and create a welcoming first impression as the face of the office.
• Answer calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including document scanning and organization.
• Maintain clean, organized office to support a professional client experience.
• Collaborate with tax professionals to ensure seamless daily operations and confidentiality.

Skills

Customer service

Communication

Multitasking

Organizational skills

Computer skills

Evening/weekend availability

Education

High school diploma/GED

Tools

Microsoft Office

Job description

H&R Block is seeking a seasonal Client Service Professional / Receptionist in Massachusetts. This in-person role welcomes clients, handles scheduling, intake, and office operations while supporting tax professionals. The position requires strong interpersonal skills and availability evenings/weekends during tax season.

The role offers opportunities to advance into tax preparation or office leadership with training and support, within a high-performing team environment.