Front Desk & Client Services Pro — Tax Season

H&R Block, Inc.; Ottawa (KS); On-site; USD 21,000 - 28,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients and manage scheduling in an in-person office. You will support daily office operations and collaborate with tax professionals, with training provided to grow into tax preparation or leadership.

This in-person role during tax season offers hands-on experience in a fast-paced, client-focused environment. You'll handle check-in, document intake, and maintain a professional, organized office while

Qualifications

• Experience working in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills, with the ability to collaborate and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Fast-paced environment

Client service

Multitasking

Interpersonal communication

Time management

Microsoft Office proficiency

Education

High School Diploma or GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients and manage scheduling in an in-person office. You will support daily office operations and collaborate with tax professionals, with training provided to grow into tax preparation or leadership.

This in-person role during tax season offers hands-on experience in a fast-paced, client-focused environment. You'll handle check-in, document intake, and maintain a professional, organized office while