Seasonal Client Services & Front Desk Pro

H&R Block, Inc.; Framingham (MA); On-site; USD 21,000 - 37,000; Part time

Job summary

H&R Block, Inc. in Massachusetts is seeking a Seasonal Client Service Professional / Receptionist to greet clients, manage check-in, and support daily office operations in person.

The role offers hands-on experience in a busy tax office and a clear path to growth within the tax season. As the first point of contact, you will coordinate scheduling, connect clients with the right tax professional, and help maintain a professional, welcoming environment for all visitors while handling confidential

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail.
• Comfort using basic computer programs (Microsoft Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Job description

H&R Block, Inc. in Massachusetts is seeking a Seasonal Client Service Professional / Receptionist to greet clients, manage check-in, and support daily office operations in person.

The role offers hands-on experience in a busy tax office and a clear path to growth within the tax season. As the first point of contact, you will coordinate scheduling, connect clients with the right tax professional, and help maintain a professional, welcoming environment for all visitors while handling confidential