Front Desk & Client Experience Specialist (Tax Season)

H&R Block; Wilmington (DE); On-site; USD 17,000 - 25,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. This in-person role involves greeting clients, scheduling appointments, and supporting daily office operations alongside tax professionals.

The position emphasizes confidentiality, accuracy, and a professional demeanor, with evening and weekend availability during tax season. This is an on-site opportunity with potential for growth into tax preparation or office leadership.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills; team collaboration.
• Ability to multitask and manage priorities efficiently.
• Organizational skills with attention to detail.
• Proficiency with Microsoft Office, Teams, and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Interpersonal skills

Multitasking

Organizational skills

Professional communication

Education

High school diploma/GED

Tools

Microsoft Office

Scheduling systems

Teams

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. This in-person role involves greeting clients, scheduling appointments, and supporting daily office operations alongside tax professionals.

The position emphasizes confidentiality, accuracy, and a professional demeanor, with evening and weekend availability during tax season. This is an on-site opportunity with potential for growth into tax preparation or office leadership.