Front Desk & Client Care Specialist (Tax Season)

H&R Block, Inc.; Selah (WA); On-site; USD 23,000 - 37,000; Part time

Benefits offered by this job

Medical and prescription coverage

401(k) Plan

Associate Tax Prep benefit

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will manage client scheduling, support daily operations, and collaborate with tax professionals in person during tax season.

The role emphasizes strong interpersonal skills, multitasking, and careful handling of confidential client information in a fast-paced environment. Evening and weekend availability is required.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming first impression.
• Answer calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Client service

Communication

Multitasking

Attention to detail

Confidentiality

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will manage client scheduling, support daily operations, and collaborate with tax professionals in person during tax season.

The role emphasizes strong interpersonal skills, multitasking, and careful handling of confidential client information in a fast-paced environment. Evening and weekend availability is required.