Front Desk & Client Experience Specialist — Tax Season

H&R Block, Inc.; Clinton (MO); On-site; USD 28,000 - 34,000; Full time

Job summary

H&R Block, Inc. seeks a seasonal Client Service Professional / Receptionist to welcome clients and support daily office operations in person. You will greet clients, schedule appointments, and connect clients with tax professionals to ensure a smooth experience.

You will handle check-in, document intake, and coordinate with team members while maintaining confidentiality and a professional appearance during tax season.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort with basic computer programs (Office, Teams, scheduling).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients and create a welcoming first impression.
• Answer calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including scanning documents.
• Maintain office organization and cleanliness for a professional experience.
• Collaborate with tax professionals to ensure smooth daily operations.
• Handle sensitive client information with confidentiality.

Skills

Client service

Interpersonal communication

Multitasking

Organizational skills

Computer literacy

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. seeks a seasonal Client Service Professional / Receptionist to welcome clients and support daily office operations in person. You will greet clients, schedule appointments, and connect clients with tax professionals to ensure a smooth experience.

You will handle check-in, document intake, and coordinate with team members while maintaining confidentiality and a professional appearance during tax season.